Frequently Asked Questions
about the COMPANY
- IS THERE A WAY TO STAY CONNECTED WITH WHAT YOU DO? SIGN UP? WHERE? & WHAT WOULD I GET IN RETURN?
Input your name, email, and password and you're in!
The perks of staying connected you ask? well..
- Early access to brand new designs
- Special access to products that are ONLY available to this not so secret community you are about to join
- Private Sales and V.I.P. Events (events are San Francisco based)
- Behind-the-Scenes Updates
- A first look at our newest lookbooks
You can unsubscribe anytime so there is no reason not to join! & just because you're awesome for taking the time to sign up as a thank you, you'll receive 15% off your first order <3
- I’D LIKE TO WRITE ABOUT YOUR BRAND.
Please DO get in touch.
We will send you some samples and a well-equipped media kit to make your article as easy as possible to write <3
- I WANT TO WORK WITH YOU! DO YOU ACCEPT INTERN/JOB APPLICATIONS?
Are you passionate, hard working, positive and lead a healthy lifestyle?
If the answer is yes then we would love to chat with you!
Please contact us and provide your resume/portfolio and a summary of why you would like to work with this brand.
about the PRODUCTS
- WHERE CAN I PURCHASE YOUR PRODUCTS?
- HOW DO I TAKE CARE OF MY PURCHASES?
You will look fab as ever if you wear your items to the beach or the park but keep in mind that the wind, air, dirt, snow etc can tarnish and destroy them!
And avoid (if you can) being pushed in the pool or taking showers with these items on.
- HOW DO I CLEAN MY JEWELRY?
To remove dirt and oils from jewelry, simply wipe and buff with a soft cotton cloth. That's it!
If your jewels need further cleaning, you can dip a cotton cloth in
1 part white vinegar / 1 part water and wipe the jewelry.
To remove the vinegar, dip another cloth in water and wipe the jewelry, then allow to dry completely.
Do not submerge in the solution.
about the SHIPPING
- WHAT IF MY TRACKING NUMBER DOESN’T WORK?
Please get in contact with us and have your order number handy.
We will do our best to track your order manually.
- WHERE DO YOU SHIP?
When you get to check out, simply enter your address, and the system will work out your shipping charge.
- WHAT SHIPPING METHODS DO YOU USE?
We use United States Postal Service or FedEx.
There is not an issue if we need to use another company.
- WHEN WILL MY ORDER SHIP?
Orders in stock are usually shipped within 1–2 business days, however in rare circumstances orders may take up to 5 business days to dispatch.
about the WEBSITE
- WHAT IF I’M EXPERIENCING ISSUES WITH YOUR WEBSITE?
Firstly, please make sure you are using the latest OS, and browser.
Old software is often the cause of most issues.
If you are still having problems, please get in touch with us on the contact page, and we'll do our best to process your order manually to ensure you get your products as quickly and easily as possible.