Delivery & Returns
- UNITED STATES
We aim to address and dispatch all orders within a maximum of 5 working days. Typically orders are shipped within 24 hours via our automated system. Please ensure that delivery details are double checked before checkout as our system is an automatic dispatch system and orders cannot be amended once placed. Orders made online to a delivery address within United States will be dispatched via U.S.P.S. or FedEx, which normally the goods will arrive within 2 to 5 business days from date of dispatch.
Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Customers are responsible to have someone at the delivery address to sign for (if you would like it to be signed) and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery, or if incorrect details are provided during the checkout process. When your order is shipped you will be sent an email confirmation which will include an order number and must be used when enquiring about your order. Once dispatched and tracking details provided, IconaWear accepts no responsibly for delivery delays or loss of parcels. This must be pursued with the relevant shipping agent.
Please note we do not deliver to PO boxes, please provide us with a business or residential address.
We ship internationally to all countries!
Simply enter your full address at check out to see your delivery fee.
There may be Taxes or Duties applied by customs towards your order when, or after delivery is made. These charges are not inclusive of the original shipping charge, and are unable to be paid for, or reimbursed by IconaWear. Customers are responsible for paying any additional customs or duties charges that may be incurred on their order. If you are unsure of the charges and whether you will be affected, please contact your local customs office. IconaWear will make every effort to deliver on time. However, we shall not be held liable for delayed or lost shipment.
- RETURN OR EXCHANGE REQUIREMENTS
IconaWear wants to ensure that you are completely satisfied with your purchase. If you change your mind about an item purchased on www.slinkii.com, you are entitled to an exchange within 7 days of receipt should it meet the below requirements:
- Proof of purchase at www.iconawear.com must be provided
- All tags must be in tact and attached
- Garment must be returned in original condition, unworn and unwashed.
- Simply email us and we'll get you set for your exchange.
- POSTAGE OF EXCHANGE
IconaWear does not accept responsibility of customer sent, return, or exchange packages; so it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.
PLEASE NOTE: Duty, tax and/or shipping costs incurred on an exchange order is at the customers’ expense and cannot be refunded unless deemed faulty by IconaWear
- DELIVERY ADDRESS
Please direct all return or exchange packages to address on the Returns Form.
Whilst we take pride in our design process, sometimes things can go awry during so. Should this be the case, IconaWear are happy to offer a full refund on the item.
- REFUND PAYMENTS
Refunds will be processed in the method as the original payment within 5 business days of IconaWear receiving the return parcel. Notification will be automatically sent to nominated email address at the time of this transaction.
PLEASE NOTE: IconaWear cannot be held accountable for banking institution processing timeframes.
- EXCHANGES OR REPLACEMENTS
IconaWear offer exchanges and/or replacements that meet the required criteria for another size, colour or item; subject to product availability. Coupon code for website may be issued to the value of the return if product is out of stock.
- These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address.
- A limit of 1 exchange per order applies, unless product deemed faulty by IconaWear in which case a refund will be issued.